Terms of Service

Last updated: February 2026

OVERVIEW

Welcome to Valenorwear. Throughout this website, the terms “we”, “us” and “our” refer to Valenorwear. Valenorwear operates this website and online store, including all related information, content, features, products, and services (collectively, the “Services”).

Valenorwear is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.

These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy, Shipping Policy, and Return & Refund Policy), govern your access to and use of the Services.

By visiting our website, browsing our store, or making a purchase, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

SECTION 1 — ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using the Services, you confirm that you are at least the age of majority in your state or place of residence.

When placing an order or creating an account, you agree to provide accurate, current, and complete information, including your email address, billing details, payment information, and shipping address.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, or assign your account to another person.

SECTION 2 — PRODUCTS & PRODUCT INFORMATION

We make every effort to display our products as accurately as possible. However, colors, materials, or appearance may vary slightly due to device screens, lighting, or manufacturing differences.

We do not guarantee that product appearance or quality will meet individual expectations. All product descriptions, pricing, and availability are subject to change without notice.

We reserve the right to discontinue any product at any time and to limit quantities per order or customer.

SECTION 3 — ORDERS & ACCEPTANCE

By placing an order, you make an offer to purchase our products. All orders are subject to acceptance by Valenorwear.

An order is not considered accepted until payment has been successfully processed and you receive an order confirmation email.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, stock limitations, or errors in order information.

Once an order is accepted, cancellation or modification cannot be guaranteed.

SECTION 4 — PRICING, PAYMENTS & TAXES

All prices displayed on our website are shown at checkout before payment is completed.

Prices may change at any time without notice. The price charged is the price displayed at the time the order is placed.

Unless otherwise stated, prices do not include applicable taxes, customs duties, or import charges. Any applicable charges will be displayed during checkout.

You agree to provide valid payment information and authorize us to charge your selected payment method for the total order amount.

SECTION 5 — SHIPPING & DELIVERY

Valenorwear ships exclusively to the United States.

All delivery times provided are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, weather conditions, or events beyond our control.

Once your order is handed over to the shipping carrier, the risk of loss and responsibility for delivery passes to you.

Detailed shipping information is available in our Shipping Policy.

SECTION 6 — RETURNS & REFUNDS

All returns and refunds are governed by our Return & Refund Policy, available on our website.

Returns are only accepted in accordance with that policy. We do not accept returns that fall outside the stated conditions or timeframes.

SECTION 7 — INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, product designs, graphics, and layout, is the property of Valenorwear or its licensors and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, copy, distribute, modify, or exploit any content without prior written permission.

SECTION 8 — THIRD-PARTY TOOLS & LINKS

Our website may include tools, services, or links provided by third parties. We do not control or monitor these third-party services and are not responsible for their content, policies, or practices.

Your use of third-party tools or websites is at your own risk.

SECTION 9 — SHOPIFY PLATFORM

Valenorwear is powered by Shopify. However, all purchases are made directly between you and Valenorwear.

Shopify is not responsible for any aspect of the transaction, including product quality, delivery, refunds, or customer service. You agree to release Shopify from any claims related to purchases made through our store.

SECTION 10 — PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

Because our store is hosted on Shopify, your information may be processed by Shopify and its service providers in accordance with their privacy practices.

SECTION 11 — FEEDBACK & REVIEWS

If you submit reviews, feedback, suggestions, or other content, you grant Valenorwear a worldwide, royalty-free right to use, reproduce, and display such content for business purposes.

You confirm that your feedback does not violate any third-party rights and does not contain unlawful or harmful material.

SECTION 12 — ERRORS & OMISSIONS

We reserve the right to correct any errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability at any time without prior notice, including after an order has been placed.

SECTION 13 — PROHIBITED USES

You may not use the Services for any unlawful purpose or in a way that violates these Terms, including but not limited to fraud, harassment, intellectual property infringement, or interference with website security.

We reserve the right to suspend or terminate access to the Services if these Terms are violated.

SECTION 14 — TERMINATION

We may terminate or restrict your access to the Services at any time without notice if you breach these Terms.

All obligations and liabilities incurred prior to termination will survive termination.

SECTION 15 — DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available,” without any warranties of any kind, either express or implied.

We do not guarantee uninterrupted, secure, or error-free operation of the website.

SECTION 16 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, Valenorwear shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services or products purchased through the website.

SECTION 17 — GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

SECTION 18 — CONTACT INFORMATION

Store name:
Valenorwear

Company name:
Novestero

Business address:
Kerkhofweg 6
4761 ET Zevenbergen
North Brabant
The Netherlands

Warehouse address (USA):
402 E 7th St
South Coffeyville, OK 74072
United States

Chamber of Commerce (KvK):
87473623

VAT number:
NL004255238B83

Phone (USA):
+1 918 842 8641

Email:
info@valenorwear.com

Business hours (CT):
Monday – Friday: 09:00 – 17:00
Weekends: 10:00 – 16:00

We aim to respond to inquiries within 24 hours on business days.

CLEAR PRODUCT DETAILS

All essential product information is available on the product page before purchase.

CUSTOMER SUPPORT

Customer support is available to assist with questions about orders, products, or store policies. Contact details can be found on the contact page.

SECURE PAYMENTS

Payments are processed through secure and commonly used payment methods. All payment information is handled according to standard security practices.

30-DAY RETURN POLICY

Information regarding returns is available on the returns information page. Customers are advised to review the applicable conditions before completing a purchase.