Shipping Policy

Last updated: February 2026

At Valenorwear, we are committed to providing clear, reliable, and transparent shipping information to our customers. Please review the details below regarding our shipping practices within the United States.

1. Shipping Coverage

Valenorwear ships exclusively within the United States.
At this time, we do not offer international shipping.

2. Order Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.

During peak seasons, promotional periods, or high order volumes, processing times may be slightly extended.

3. Shipping Rates

Free Standard Shipping

We offer free standard shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times

Once your order has been processed, the following delivery estimates apply:

Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Estimated Delivery Time: 6–12 business days
Order Cutoff Time: 6:00 PM
Time Zone: Central Time (CT), United States

Please note that delivery times are estimates and may be affected by carrier delays or other circumstances beyond our control.

5. Shipping Restrictions

We do not ship to the following address types:

PO Box addresses
Military addresses (APO/FPO/DPO)
Restricted or inaccessible locations

Orders placed with unsupported addresses may be delayed or canceled.

6. Failed Deliveries & Returned Packages

If a delivery attempt fails due to an incorrect or incomplete address provided by the customer, the package may be returned.

In such cases:

The customer may be responsible for any reshipping costs
Refunds, if applicable, will exclude original shipping costs

We will contact you to discuss the available options if this situation occurs.

7. Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us as soon as possible at:

Email: info@valenorwear.com

We will review the situation and, where applicable, work with the carrier to find a reasonable solution.

8. Policy Updates

We may update this Shipping Policy from time to time to reflect operational, legal, or compliance changes.
The most current version will always be available on this page.

9. Contact Information

Store name:
Valenorwear

Company name:
Novestero

Business address:
Kerkhofweg 6
4761 ET Zevenbergen
North Brabant
The Netherlands

Warehouse address (USA):
402 E 7th St
South Coffeyville, OK 74072
United States

Chamber of Commerce (KvK):
87473623

VAT number:
NL004255238B83

Phone (USA):
+1 918 842 8641

Email:
info@valenorwear.com

Business hours (CT):
Monday – Friday: 09:00 – 17:00
Weekends: 10:00 – 16:00

We aim to respond to inquiries within 24 hours on business days.

CLEAR PRODUCT DETAILS

All essential product information is available on the product page before purchase.

CUSTOMER SUPPORT

Customer support is available to assist with questions about orders, products, or store policies. Contact details can be found on the contact page.

SECURE PAYMENTS

Payments are processed through secure and commonly used payment methods. All payment information is handled according to standard security practices.

30-DAY RETURN POLICY

Information regarding returns is available on the returns information page. Customers are advised to review the applicable conditions before completing a purchase.