Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
You can place an order directly through our website by selecting a product, choosing the correct size or variant (if applicable), and completing the checkout process. Once your order is placed and payment is confirmed, you will receive an order confirmation email.
Can I change or cancel my order after placing it?
Once an order has been placed, it is processed as quickly as possible. Changes or cancellations cannot be guaranteed. If you need assistance, please contact us as soon as possible via email.
Shipping
Where do you ship?
Valenorwear currently ships orders within the United States only.
What are the delivery times?
Orders are processed within 2–3 business days (Monday to Friday).
After processing, estimated transit time is 4–9 business days.
Total estimated delivery time: 6–12 business days.
Delivery times are estimates and may vary due to carrier delays or circumstances outside our control.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders shipped within the United States.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking details when available.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy, starting from the day you receive your order. Items must be unused, unworn, and returned in their original packaging with proof of purchase.
Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
How do I request a return?
To request a return, please contact us at info@valenorwear.com. If your return is approved, you will receive instructions on how to return your item.
When will I receive my refund?
Once your return has been received and inspected, refunds are processed to the original payment method within 5 business days. Banks or payment providers may require additional time to post the refund.
Your bank or payment provider may require additional time to post the refund.
Products
Are product images accurate?
We make every effort to display our products accurately. However, slight variations in color or appearance may occur due to screen settings or lighting conditions.
How do I choose the correct size?
Sizing information is provided on each product page where applicable. If you are unsure, please contact us before placing your order.
Payments
What payment methods do you accept?
We accept secure payments through trusted payment providers, including major credit and debit cards and supported digital payment options shown at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment systems. We do not store or have access to your full payment details.
Account & Support
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account is optional and allows you to track orders more easily.
How can I contact customer support?
You can contact us using the contact details listed below.
Business hours (Eastern Time – CT):
Monday – Friday | 09:00 – 17:00
Weekends | 10:00 – 16:00
Company Information
Who operates Valenorwear?
Valenorwear is operated by Novestero, a registered company based in the Netherlands.
Valenorwear focuses on serving customers in the United States.
Where can I find your policies?
All store policies, including Shipping, Returns & Refunds, Privacy Policy, Payment Policy, and Terms of Service, are available on our website under Our Policies.
Need more help?
If your question is not listed here, please contact us at info@valenorwear.com.
We aim to respond to all inquiries within 24 hours on business days.