Return & Refund Policy

Last updated: February 2026

At Valenorwear, we aim to provide clear and transparent return and refund information. Please read this policy carefully before requesting a return.

1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Return Eligibility

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With tags (if applicable)
In its original packaging
Returned with the receipt or proof of purchase

3. How to Start a Return

To start a return, contact us at:
Email: info@valenorwear.com

If your return request is accepted, we will send you return instructions, including where to send your package.

Items sent back without first requesting a return may not be accepted.

4. Return Address (USA)

All approved returns must be sent to our U.S. return address:

Valenorwear – Returns
402 E 7th St
South Coffeyville, OK 74072
United States

5. Return Shipping Costs

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot be responsible for returns that are lost in transit.

6. Damages, Defects & Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

7. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Gift cards
Sale items (if marked as final sale)
Items that show signs of use or damage not caused by us

If you have questions about a specific item, please contact us before starting a return.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a new order for the replacement item.

9. Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

If approved, your refund will be processed to your original payment method within 5 business days after the returned item has been received and inspected.

Please note that your bank or payment provider may require additional time to post the refund to your account.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at info@valenorwear.com.

10. Contact Information

Store name: Valenorwear
Company name: Novestero

Business address (Netherlands):
Kerkhofweg 6
4761 ET Zevenbergen
North Brabant
The Netherlands

Warehouse / Return address (USA):
402 E 7th St
South Coffeyville, OK 74072
United States

Chamber of Commerce (KvK): 87473623
VAT number: NL004255238B83

Phone (USA): +1 918 842 8641
Email: info@valenorwear.com

Business hours (CT):
Monday – Friday: 09:00 – 17:00
Weekends: 10:00 – 16:00

We aim to respond to inquiries within 24 hours on business days.

CLEAR PRODUCT DETAILS

All essential product information is available on the product page before purchase.

CUSTOMER SUPPORT

Customer support is available to assist with questions about orders, products, or store policies. Contact details can be found on the contact page.

SECURE PAYMENTS

Payments are processed through secure and commonly used payment methods. All payment information is handled according to standard security practices.

30-DAY RETURN POLICY

Information regarding returns is available on the returns information page. Customers are advised to review the applicable conditions before completing a purchase.