Privacy Policy

Last updated: February 2026

Valenorwear (“Valenorwear”, “we”, “us”, or “our”) operates this website and online store, including all related content, features, tools, products, and services (collectively, the “Services”). Valenorwear is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. We may collect the following types of personal information depending on how you interact with our Services:

Contact details: name, email address, phone number, shipping address, and billing address
Order and transaction details: items purchased, order history, returns, exchanges, and related customer service communications
Payment information: payment method details needed to process your transaction (processed by our payment providers; we do not store full card details)
Account information: account login details (if you create an account), preferences, and settings
Device and technical information: IP address, browser type, device identifiers, and network connection
Usage data: pages viewed, interactions, and browsing activity on our website
Customer support information: details you provide when you contact us for assistance

2. Sources of Personal Information

We may collect personal information from:

You directly, when you place an order, create an account, subscribe to updates, contact us, or otherwise provide information
Automatically, through cookies and similar technologies when you browse our website
Our service providers, such as Shopify, payment processors, analytics providers, and shipping partners
Third parties, where permitted by law and applicable, such as marketing or advertising partners

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

To provide and operate the Services (processing payments, fulfilling orders, shipping, handling returns, and customer support)
To communicate with you about your orders, account, or requests
To improve our store and customer experience (analytics, troubleshooting, testing, and site performance)
For marketing and advertising (where permitted), such as sending promotional emails or showing ads based on your interactions with our store
To protect the Services and prevent fraud, including detecting suspicious activity and securing transactions
To comply with legal obligations, enforce our Terms, and respond to lawful requests

4. How We Share or Disclose Personal Information

We may share personal information in the following situations:

With Shopify and related service providers that help operate our online store
With payment processors to complete transactions securely
With shipping and logistics partners to deliver your orders
With analytics and marketing providers to help measure performance and run advertising (where applicable)
With legal or regulatory authorities, if required by law, subpoena, or valid legal process
In connection with a business transaction, such as a merger, acquisition, reorganization, or bankruptcy, where permitted by law

We do not sell your personal information in the ordinary sense of “selling” it for money. If you live in a region where certain data sharing may be considered a “sale” or “sharing” under applicable law, you may have the right to opt out (see Section 9).

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, enable shopping cart functionality, and help us understand how visitors use our store.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Services.

6. Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify may collect and process personal information related to your access and use of the Services in accordance with its own privacy policies.

In addition, we may use third-party services (such as analytics and advertising tools) that may collect information through cookies or similar technologies. These providers process information under their own privacy policies.

7. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, please contact us so we can address the request.

8. Security and Data Retention

We take reasonable measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to:

provide the Services,
comply with legal obligations,
resolve disputes,
enforce agreements, and
maintain business records.

9. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, which may include:

Access / Know: request access to the personal information we hold about you
Delete: request deletion of certain personal information
Correct: request correction of inaccurate information
Portability: request a copy of your information (where applicable)
Opt out of marketing emails: you can unsubscribe using the link in our emails

If you are located in a region with additional rights (for example, the EEA/UK or certain U.S. states), you may also have:

the right to object to certain processing,
the right to restrict processing, and
the right to withdraw consent where consent is the legal basis.

To exercise your rights, contact us using the details in Section 12. We may need to verify your identity before responding.

10. International Transfers

Because we use Shopify and service providers that may operate internationally, your personal information may be transferred, stored, and processed in countries other than your own.

Where required by law, we rely on recognized transfer mechanisms (such as standard contractual clauses) to protect your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most recent version will always be posted on this page, and the “Last updated” date will be revised accordingly.

12. Contact Information

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Store name:
Valenorwear

Company name:
Novestero

Business address:
Kerkhofweg 6
4761 ET Zevenbergen
North Brabant
The Netherlands

Warehouse address (USA):
402 E 7th St
South Coffeyville, OK 74072
United States

Chamber of Commerce (KvK):
87473623

VAT number:
NL004255238B83

Phone (USA):
+1 918 842 8641

Email:
info@valenorwear.com

Business hours (CT):
Monday – Friday: 09:00 – 17:00
Weekends: 10:00 – 16:00

We aim to respond to inquiries within 24 hours on business days.

CLEAR PRODUCT DETAILS

All essential product information is available on the product page before purchase.

CUSTOMER SUPPORT

Customer support is available to assist with questions about orders, products, or store policies. Contact details can be found on the contact page.

SECURE PAYMENTS

Payments are processed through secure and commonly used payment methods. All payment information is handled according to standard security practices.

30-DAY RETURN POLICY

Information regarding returns is available on the returns information page. Customers are advised to review the applicable conditions before completing a purchase.