About us

About Us

Who We Are

Valenorwear is an online fashion brand focused on offering timeless accessories designed for everyday use. The brand operates exclusively within the United States market and is managed by Novestero, a legally registered company based in the Netherlands.

Valenorwear was established to provide U.S. customers with a dedicated and transparent online shopping experience. While the storefront and customer focus are U.S.-oriented, all administrative operations, compliance matters, and business management are handled by our parent company, Novestero.

By combining international management with a U.S.-focused storefront, we aim to operate responsibly while maintaining clear communication, accurate information, and consistent policies across our website.

Our Mission

Our mission is to provide well-designed fashion accessories through a clear, reliable, and customer-focused online store.

We are committed to:

Providing accurate and detailed product information
Maintaining transparent and consistent store policies
Offering a straightforward and understandable purchasing process

We believe customers should fully understand what they are ordering and how our store operates before completing a purchase.

Our Vision

Our vision is to establish Valenorwear as a recognizable and trustworthy online brand within the United States.

We strive to:

Operate responsibly across international business structures
Communicate clearly and honestly with our customers
Keep our website, policies, and product information accurate and up to date

Through consistency and transparency, we aim to maintain a professional and compliant online presence.

Contact Information

If you have any questions regarding our store, products, or policies, you may contact us using the information below.

Store name:
Valenorwear

Company name:
Novestero

Business address:
Kerkhofweg 6
4761 ET Zevenbergen
North Brabant
The Netherlands

Warehouse address (USA):
402 E 7th St
South Coffeyville, OK 74072
United States

Chamber of Commerce (KvK):
87473623

VAT number:
NL004255238B83

Phone (USA):
+1 918 842 8641

Email:
info@valenorwear.com

Business hours (CT):
Monday – Friday: 09:00 – 17:00
Weekends: 10:00 – 16:00

We aim to respond to inquiries within 24 hours on business days.

CLEAR PRODUCT DETAILS

All essential product information is available on the product page before purchase.

CUSTOMER SUPPORT

Customer support is available to assist with questions about orders, products, or store policies. Contact details can be found on the contact page.

SECURE PAYMENTS

Payments are processed through secure and commonly used payment methods. All payment information is handled according to standard security practices.

30-DAY RETURN POLICY

Information regarding returns is available on the returns information page. Customers are advised to review the applicable conditions before completing a purchase.