Payment Policy

Last updated: February 2026

At Valenorwear, we offer secure and transparent payment options to ensure a safe checkout experience for all customers. This Payment Policy explains which payment methods we accept and how payments are processed.

Accepted Payment Methods

We accept the following secure payment methods:

Visa
Mastercard
American Express
Maestro
UnionPay
Apple Pay
Google Pay
Shop Pay

All available payment options are displayed clearly at checkout.

Payment Processing & Security

All payments made on Valenorwear.com are processed securely through Shopify’s encrypted payment system and trusted third-party payment providers.

We do not store, process, or have access to customers’ full payment details, including credit or debit card numbers. Payment information is handled directly by the payment provider in accordance with PCI-DSS security standards.

This ensures that your personal and financial information remains protected at all times.

Payment Authorization

By completing a purchase, you authorize Valenorwear to charge the selected payment method for the total order amount, including applicable taxes (if any).

Orders are only processed after payment has been successfully authorized and confirmed.

Failed or Declined Payments

If a payment is declined or fails for any reason, the order will not be processed. Customers are responsible for ensuring that payment information is accurate and valid at the time of checkout.

If you experience payment issues, please contact your payment provider or reach out to us for assistance.

Currency

All prices displayed on our website are shown in the currency available at checkout. Any currency conversion fees or additional charges applied by your bank or payment provider are the responsibility of the customer.

Fraud Prevention

For security reasons, we may review or cancel orders that appear suspicious or violate our fraud prevention measures. In such cases, customers will be notified using the contact information provided at checkout.

Policy Updates

We may update this Payment Policy from time to time to reflect operational, legal, or compliance-related changes. The most current version will always be available on this page.

Contact Information

If you have questions regarding payments or billing, please contact us using the details below:

Store name:
Valenorwear

Company name:
Novestero

Business address:
Kerkhofweg 6
4761 ET Zevenbergen
North Brabant
The Netherlands

Warehouse address (USA):
402 E 7th St
South Coffeyville, OK 74072
United States

Chamber of Commerce (KvK):
87473623

VAT number:
NL004255238B83

Phone (USA):
+1 918 842 8641

Email:
info@valenorwear.com

Business hours (CT):
Monday – Friday: 09:00 – 17:00
Weekends: 10:00 – 16:00

We aim to respond to inquiries within 24 hours on business days.

CLEAR PRODUCT DETAILS

All essential product information is available on the product page before purchase.

CUSTOMER SUPPORT

Customer support is available to assist with questions about orders, products, or store policies. Contact details can be found on the contact page.

SECURE PAYMENTS

Payments are processed through secure and commonly used payment methods. All payment information is handled according to standard security practices.

30-DAY RETURN POLICY

Information regarding returns is available on the returns information page. Customers are advised to review the applicable conditions before completing a purchase.